|
| » |
|
| SERVICES |
 GUARANTEE SATISFIED OR REFUNDED
You have a period of 30 days from the receiption of your order for withdraw, regardless
of the reason without giving us any explanation
HOW TO RETURN AN ITEM
1. Get a return number: for this, CONTACT US section "Customer service"
2. Carefully place your jewelry in original condition in its original packaging or packaging adapted (do not use paper envelope).
3. Clearly indicate your return number on the parcel.
4. Send it to PLANETYS - 10 Rue Vitruve - 75020 Paris.
The costs and risks of transport being borne by the customer, we advise you to return your item
preferably recommended.
If the item received does not match your order or if the jewelry has a defect, the cost of return will be
at our expense.
Your purchase will be refunded within 10 days after receiption and verification of this one.
CHANGE YOUR MIND
Whatever your reasons, you may change your mind and exchange your jewelry.
You have 30 calendar days (after the reception of your order) to exchange your items, returned
in good condition.
HOW TO RETURN AN ITEM
1. Get a return number: for this, CONTACT US section "Customer service"
2. Carefully place your jewelry in original condition in its original packaging or packaging adapted (do not use paper envelope).
3. Clearly indicate your return number on the parcel.
4. Send it to PLANETYS - 10 Rue Vitruve - 75020 Paris.
The costs and risks of transport being borne by the customer, we advise you to return your item
preferably recommended.
If the item received does not match your order or if the jewelry has a defect, the cost of return will be
at our expense.
Your purchase will be refunded within 10 days after receiption and verification of this one.
NEED HELP
Need advice, for additional information:
Please feel free to CONTACT US section "Question before purchase"
We answer your emails in 24 Hours.
ORDER TRACKING
If you want follow your order, just go in MY ACCOUNT section "Follow-up your orders"
DELIVERY TRACKING
All shipments are tracked (Lettre Max oR Colissimo), we will communicate you a tracking number
so you can track the shipment of your items. At any time with this number you can track
your parcel going to: TRACKED DELIVERY oR DELIVERY METHODS and connecting to the site
www.laposte.fr through the link corresponding to your delivery method (letter Max, Colissimo , etc. ...).
CUSTOMER SERVICE
For other questions, please contact our customer service CONTACT section "Customer service"
|
|
|
|
|
|
|
100% secure payment with:
