Will I receive the item I ordered, the same color? |
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Yes, photos of jewelry are made by us, untouched. The jewelry displayed is really the model that will be sent.
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If I changed my mind, can I return my purchase? |
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We accept returns within 30 days after you receive your order, if your jewelry does not meet your expectations.
The return must be made in its original packaging or packaging adapted (do not use paper envelope),
to PLANETYS, 10 rue Vitruve 75020 Paris.
The costs and risks of transport being borne by the customer, we recommend that you return your item preferably recommended.
If the item received does not match your order or if the jewelry has a defect, the cost of return will be at our expense.
Product exchanges are also possible, you have 30 days from the receiption of your order. If you request refund,
we will refund your purchase within 10 days after receiption and verification.
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What kind of of payment methods do you offer? |
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You have several options to make purchases:
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Payment by credit card with PayPal
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Payment by PayPal account
For more details please see the section: PAYMENT METHODS.
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In case of credit card payment, my payment it is secure? |
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Your payment is 100% secure with Sogenactif (Société Générale), the first French platform Internet payment.
Sogenactif is a system of secure online payment by credit card (Visa and Mastercard):
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With the SSL 128-bit encryption, numbers and expiry dates of the cards never travel unencrypted through Internet.
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All information regarding the transaction are sealed and protected against interception attempts. As well, storage
of the data collected is secure.
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How can I track my order? |
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Connecting to MY ACCOUNT with your email and password, you can check the status of
your orders.
All shipments are tracked (Lettre Max ou Colissimo), we will communicate you a tracking number so you can track
the shipment of your items.
At any time with this number you can track your parcel going to: SHIPPING POLICY and connecting to the site www.laposte.fr through the links corresponding to your method delivery (letter Max, Colissimo, etc. ...).
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When will I receive my order? |
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All orders are processed within 48 h.
For the delivery time you can view the topics: Follow your order ou SHIPPING POLICY.
For better tracking of your order you can also connect to: MY ACCOUNT
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I would like to make a gift, it is possible? |
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Yes we offer a Gift box service available on each specification sheet item's.
To send a gift to a third party simply fill its address as the delivery address and indicate your as the billing address.
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I can not find the answer to my question, what I suppose to do? |
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Click: Ask a question and let us know your question, we will respond as soon as possible.
And the most relevant questions will be published anonymously to thank you for your contribution.
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